Can I start a blog that has recording of bad customer service?
Sunday, March 21st, 2010 at
6:39 pm
Recently had a horrific experience with virgin mobile. I recorded our conversations for my record can I post them on a blog?
I’d like to have a free blog where people can post audios of horrible customer service from companies.Is it legal?
Tagged with: conversations • customer service • free blog • google • horrific experience • script type • text javascript • virgin mobile
Filed under: Free Downloads
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The blog in itself is not illegal, however you need to be sure the records are legal. Some states allow single party notification of recording phone conversations. Others require two party notification. If the recording was made in a two party state or to a two party state it would be illegal unless notification was given by the person recording the call.
I know that call centers routinely provide notice that the call may be recorded, however since there are many laws and I have not read all of them that may not be sufficient notice if the calling part is recording the call. If I was going to do this I would discuss with a lawyer first.